We are looking for a highly motivated Production Support Engineer with experience in managing high-performing production, provide support on enterprise-level of Applications.
When technical issues with the product arise, production support engineers must quickly analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development
Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Because production support engineers deal with product issues first hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.
- Education should be in B.Tech, BCA/MCA
- Sound Knowledge in Functionality of Backend and Frontend.
- Proven working experience in a product-based organization (preferred)
- Should be comfortable working in US Shift.
- Designing, building, and testing to provide production support.
- Having a sound knowledge on support level (L1, L2 L3) is preferrable.
- Coordinate and monitor implementations in production.