The Definitive Guide to E-commerce Personalization in 2021

The Definitive Guide to E-commerce Personalization in 2021

According to reports, it has been recognized that 2020 was a vibrant year for e-commerce. It was all about changing trends and experiments. B2B (business to buyers) e-commerce came forward, and with growth in the retail industry, mobile e-commerce has established a base for capitalization in the market. Now, in 2021 it is expected that with the transformation, some significant steps will be taken to change the obsolete ideas.

What is E-commerce Personalization?

The term “E-commerce Personalization” is familiar among online retailers, and we count certain factors such as the practice of creating individual conversations and experiences. You must have seen the dynamically displaying content, product recommendations, or media that further depends on browsing behavior, demographics, psychology, and purchase history data on e-commerce sites. E-commerce Personalization is easily understood by real examples and tactics used in successful e-commerce stores.

In this highly competitive retail scenario, e-commerce personalization is an important competitive differential. Business people who effectively deliver personalized shopping experiences, either offline or online, can attract more customers, improve loyalty, and increase conversion rates.

It is used to provide the best services to a customer, such as e-commerce sales; personalization sometimes signifies one-to-one marketing schemes. The enterprise’s Web page is modified to target each consumer specifically. Personalization is the simplest way of reaching the customer’s needs more efficiently. Interacting with customers in a faster and easier way and, as a result, increasing customer satisfaction is the primary purpose of visits.

Ecommmerce guide CTA

Personalization is quite helpful in some ways. For example, if you have bought any items from a particular online website, they will provide a friendly environment and helps you by offering the best options. This will surely make the bond stronger, and more customers will attract. Every online website will help you in different ways; many portal sites allow site visitors to modify the page and select the best options from new categories. There are various sites to get the information, such as local weather reports and other features.

Because as from the above information, it is pretty clear that personalization is based on interaction, meetings, or gathering user information. Privacy issues are considered the primary concern. There are various methods through which one can get descriptive information regarding the promotion or development of one-to-one marketing practices.

Nowadays, customers are using multiple devices or techniques to interact with different brands. Thus traders are also taking the help of technology to track the customers; it can help gain valuable data. Gathering the information such as how customers are responding, their expectations, and how to interact with customers is quite helpful according to growth perspective. Interaction with the brand and on-site experiences helps to find out better results. Thus, through statistics, retailers can get significant knowledge such as increases or decreases in product view rate, purchase rate, and average order value.

eCommerce Personalization

Importance of Personalization in E-commerce

Personalization is quite essential for interacting with a customer using effective content and other software. Companies focus on content and other personal features such as analysis and automation techniques and data collection. This is considered as an appropriate method of increasing the revenues and customers.

Improved interaction or engagement

Through e-commerce personalization, an individual can understand the need of customers in a better way. Thu,s the interaction with a customer can help you provide better services to reach the audience’s expectations. The most effective way to engage with a customer is to spend more time with customers by chatting with those who visit your site to return in the future. This engagement can help you to reach some different goals.

Improved customer experience

In this digital era, traders are showing a keen interest in sharing data with companies. This is implemented to engage more and number of customers. By filling the form and participating in the survey, it is expected that the brand will protect this information. There are various options available on a website to make the customers feel special. It can increase the participation of audiences, and hence the product value also increases. For customer experience, email and chatting are considered the best alternative for a company’s growth rate.

Increased conversions

The more customers will interact more they can gain information. This can increase the sale as well as conversion rate, which leads to nourishing the targeted content. Companies implement specific strategies for managing records and increase sales as well as general conversion. Through this, one can catch the attention of your buyers for a longer lifespan.

Increased revenue

It is pretty apparent that if the rate of visitors will be high, then the revenue will also grow. Thus for this, the companies take the help of offers and other events to target the audiences. It is not just about an online mechanism, but it is also applied in stores to derive sales. In short, we can say that personalization is a combination of loyalty programs, sales promotion, and shopper events to boost revenue.

Increased customer retention

No doubt to re-engage the customers; companies prefer some practical ideas. One of the most common strategies used in online or offline sectors is for companies to save scores for the next shopping. Moreover, giving them discount coupons and taking the help of creative methods for rewarding is a unique way of retaining customers. Free delivery, inviting in events, sending free samples of new products, and the feedback option entice audiences.

Types of Personalization in E-commerce

Personalization is all about enchanting customers with the best offers. It is not scary at all but is quite valuable for traders who prefer their customers.

Using the detail of customers

By knowing the personal detail of customers, you can interact with them most effectively. In personal information, we focus on multiple things such as name, gender, and age. After this, the traders can interact with customers through email.

Behaviorally triggered emails

Behavioral personalization focuses on relevant information such as customers who have visited a site; those who wish to a bought product. It is all about the automated basket of a customer.

Product recommendations

The term personalization is not just all about sending or receiving emails. The other factors which play an essential role are the homepage or product page through which you can get complete information regarding every visitor.

Personalized call-to-action

In this type of personalization, it covers all kind of campaign. This instead of targeting ample customers, one should concentrate on a particular buyer and their interest.

Customer profiling

Customer profiling is all about the recommendation based on a customer like and dislike. It is like guesswork which includes an algorithm that involves information regarding the behavior of customers.

E-commerce Personalization Use Cases

Taking an example of product recommendations.

It’s all about providing relevant information to customers for a better experience. The category of product is described, which includes color, size, and any discount offers.

Increase AOV like ThirdLove

Increase AOV like ThirdLove

Here you can get a wide variety of lounges, undergarments, and other products. Therefore they offer you a set of undergarments instead of buying a single pair. To target the customer, they implement specific tactics such as color schemes, discount offers, etc.

Personalize Best Sellers like Thrive Market

Personalize Best Sellers Like Thrive Market

As mentioned, best-selling product recommendations are twice as effective when personalized to your prospect’s known affinities.

Personalized Similar or Recommended Products like WForWoman

Personalized Similar or Recommended Products Like WForWoman

e-commerce brands can (and should) personalize as many customer touchpoints as possible – including email.

The WForWoman sends a personalized similar / recommended product widget along with their cart abandonment email.

The Benefit of Personalization in E-commerce

In the field of online marketing, e-commerce personalization is considered the growing trend for users. Certain factors are involved, such as personal message, customer data, product suggestions, etc. The benefits of personalization e-commerce are mentioned below:

Increase in sales by improving conversions

It is a simple as well as straightforward technique of e-commerce personalization. It is pretty helpful in targeting the customers and catching their attention to increase the sale rate.

The number of audiences will attract towards the website

It will increase the engagement of customers by making the website accessible. Therefore, if the consumers can relate to it better, they will automatically spend a longer lifespan. It will also help in attracting customers over and over again.

Better customer experience

One of its main benefits is strong relationship bonds for the future. Accessing the website in a customized way, such as targeting ads, email messaging, or landing directly on the homepage, will provide you complete information about a product. Therefore through this, you will get knowledge of specific content.

Increase in revenue and AOV

Indulging a large number of customers in shopping through discount offers or gift cards can increase the profit. For example, if a customer wants to buy a mobile, they will attract accessories such as cover, temper glass, headsets, etc.

Personalization in E-commerce ROI

Measuring ROI is considered a significant activity for marketers in terms of the personalization of e-commerce sites. It can figure out by calculating the efforts for making resources equitable.

The basic formula for calculating ROI is given below:

% ROI = (Gain/Investment) x 100

To understand the concept of ROI, you should have an awareness of certain variables such as:

  • The monthly amount of unique visitors, i.e. (UVs)
  • Average order value (AOV)
  • Average conversion rate
  • Standard margin
  • Cost of a personalization solution
  • A predictable increase in terms of conversion rate /or average order value
  • Metrics used to calculate the effect on conversion rate
  • The minimum value of the Add-to-cart rate
  • Cart abandonment rate

Steps used to calculate ROI:

Step1: Calculation of monthly revenue:

  • Monthly revenue before = UVs x Conversion Rate x AOV
  • Monthly revenue after = UVs x Conversion Rate x AOV

Step2: calculate monthly profit

  • Incremental Profit = Incremental Revenue x Average Margin

Step3: calculate ROI:

  • % ROI = (Gain/Investment) x 100

Website Personalization

Website personalization is the procedure of forming a tailored experience for visitors. This is essential for providing a single and comprehensive experience. E-commerce websites provide information to visitors for their unique practices.

The primary aim of website personalization is to produce relevant information for consumers by promoting product views and targeting audiences to generate traffic. Finally, this can leads to an increase in the purchase value. As a result, higher will be the order values, and revenues will automatically increase.

How Website Personalization is Effective

Build Brand Loyalty

Through this, visitors can get complete information about the brand. Thus the content added to the website is used to provide descriptive information, which strengthens the relationship. The interaction with the customer will make your bond even stronger, which is helpful for a futuristic approach.

Engage Users

The demographic information is quite worthy of understanding the persona. Engaging the customer by adding offers is helpful, and providing gift cards is like “cherry on a cupcake.” An individual can use this gift card while shopping from the same site; thus, it can make a visitor a regular customer. It is all about marketing efforts that attract consumers toward online shopping.

Generate Traffic

The main fundamental on which the profitability of e-commerce websites depends is generating traffic. According to website personalization, if you search for a particular product and have ample options available, the website having higher traffic will be on the top list.

Converting Visitors into Buyers

It is a marketing strategy that can convert visitors into buyers. If a visitor remains on a particular website for 2-3 minutes, this will automatically increase a site’s ranking.

Web personalization is worthy of marketers so that they can easily interact with customers. Communicating and other activities are beneficial for the growth of a company. Web personalization is about creating highly relevant information by concentrating on specific features such as behavior, profile, location, and other attributes.

Wrapping Up

The guidance for the personalization of e-commerce in the year 2021 is providing a unique look to your website. It is essential to look fresh and fulfill the aspect of customers by introducing innovative features while they search the store. Nowadays, every day brings a new bagful of surprises; thus, try to refurbish your website to convert visitors into customers. Rearranging the products displayed on the landing page by customizing the layout is very important. Try to interact with customers by providing them with a complete description of products and other reviews to make your website user-friendly.

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Parth Kapoor

Parth Kapoor

Parth is a computer science graduate from the University of Delhi. He is a Manager - Customer Success at Wigzo and having over 4 years of experience in the e-commerce and SaaS industry. In his spare time, you will find him reading about the latest tech and playing games.

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